These regulations govern the general conditions of contracting, stay,
use, and coexistence applicable to all guests staying at Apartamentos Teneguía.
The relationship between the tourist accommodation operator and the
guest constitutes exclusively a temporary tourist accommodation contract,
subject to the applicable tourism regulations, particularly Law 7/1995 of April
6, on the Regulation of Tourism in the Canary Islands, and Decree 86/2013 of
August 1, approving the Regulation of Classified Activities and Public Shows of
the Autonomous Community of the Canary Islands.
II.- ADMISSION, RESERVATION, AND STAY
Check-in: From 14:00 (2:00 p.m.) until 06:00
(6:00 a.m.) the following day.
Check-out: Before 12:00 (12:00
noon) on the departure day.
Unless otherwise agreed, remaining beyond the check-out time without
express authorization shall constitute a contractual breach in accordance with
Section VIII of this document.
Maximum occupancy: A maximum of three (3)
persons per apartment is permitted. Any unauthorized over-occupancy shall
entitle the establishment to charge double the corresponding standard rate and
to take the actions described in Section VIII.
III.- INCLUDED SERVICES
The price includes, according to the contracted arrangement,
accommodation in three-key apartments, daily cleaning service (except Sundays),
24-hour reception, tourist information, luggage storage, swimming pool (heated
in winter), solarium, technical service, and ordinary use of the facilities. Additional
services subject to deposit or extra charge include safe deposit box,
hairdryer, coffee maker, iron, and authorized pets.
IV.- PAYMENT, GUARANTEES, AND AUTHORIZATION OF CHARGES
Accepted payment methods: Cash, Visa,
MasterCard, and advance bank transfer for groups.
Payment time: Full
payment upon arrival or check-in, unless previously accepted special conditions
apply.
Mandatory guarantee: The guest expressly authorizes the
establishment to require a valid bank card as a contractual guarantee against
unpaid amounts, damages, breakages, theft, extraordinary cleaning, penalties,
over-occupancy, unauthorized extended stay, and contractual breaches. Maximum
authorized limit: Up to €3,000, without prejudice to additional legal
action if damages exceed said amount.
The guest expressly consents to the automatic charging of justified
amounts, following detailed notification of the claimed items.
V.- CANCELLATIONS
Free cancellation up to 24 hours before arrival. Between 24 and
12 hours before arrival, the first night will be charged. No-show
bookings will incur the full stay charge. Non-refundable rates are not
eligible for refunds.
VI.- DAMAGES, BREAKAGES, AND LIABILITY
The guest shall be financially liable for damages to furniture,
appliances, facilities, common areas, losses, theft, extraordinary cleaning,
and breaches of regulations.
The establishment shall notify the guest of any detected damages and,
after ten days from notification without voluntary payment, may proceed to
charge the authorized card.
VII.- RULES OF USE AND COEXISTENCE
General prohibitions: Smoking inside
apartments, using unauthorized electrical appliances, subletting or
transferring the accommodation, allowing access to unregistered persons,
holding unauthorized parties, carrying out disturbing, dangerous, illegal, or
coexistence-disrupting activities, and engaging in aggressive conduct or
behavior subject to administrative or criminal complaint.
Quiet hours: From 22:00 (10:00
p.m.) until 07:00 (7:00 a.m.). During this period, guests must fully respect
the rest and tranquility of other guests.
Pets: Only dogs or cats up to 5 kg are
permitted, exclusively in authorized apartments, subject to additional cost,
owner supervision, and full responsibility for damages or disturbances.
Swimming pool: The lifeguard is the
person responsible for directing, supervising, and regulating the proper use of
the swimming pool. The rules displayed in the pool area must be observed, in
accordance with Royal Decree 742/2013 issued by the Government of Spain, as
well as Decree 212/2005, amended by Decree 119/10, both issued by the
Government of the Autonomous Community of the Canary Islands.
VIII.- RIGHT OF ADMISSION AND CONTRACT TERMINATION
The establishment may immediately terminate the accommodation contract
and require guests to leave the premises, as well as deny entry or require the
departure of persons who fail to make payments within the established
deadlines, allow or consent to over-occupancy, cause damages, engage in
disturbing or violent behavior, violate regulations, carry out illegal
activities or activities appearing or presumed to be illegal, refuse
identification, or create risks to safety or coexistence. This is
without prejudice to the establishment’s right to claim compensation for
damages, initiate legal recovery actions, notify law enforcement authorities,
and pursue criminal proceedings where appropriate. Guests are
expressly informed that the applicable tourism legislation and regulations
allow, and the establishment shall proceed accordingly, to deny access to or
expel guests from the tourist unit in case of non-payment for services
rendered. Access systems to rooms and other areas of the establishment,
which are generally automated, shall be deactivated in the event of non-payment
or breach of the contractual relationship described above, as well as
electricity and water services. Any action or omission
contrary to the provisions contained in this document shall give rise to the
measures described in this section.
IX.- ACCESS CARDS
Each guest shall receive a personal access card, whose operation is
subject to compliance with the obligations undertaken by the guest, as stated
in the previous section.
Loss: Replacement cost of €3 per card.
The establishment may revoke access in the event of contractual breach.
X.- VALUABLE OBJECTS
The establishment shall not be liable for money, jewelry, or valuable
items not deposited in the designated safe deposit box, subject to additional cost.
XI.- APPROPRIATE DISPUTE RESOLUTION METHODS (ADR)
The parties are expressly informed of the legal obligation, where
applicable under Organic Law 1/2025, to resort to an Appropriate Dispute
Resolution Method prior to initiating certain judicial actions. Both
parties expressly designate the email address/postal adrdress provided during
the admission process as the preferred means of communication. Communications
sent to such email addresses/postal addresses shall be considered valid for the
purposes of Article 7 of Organic Law 1/2025, and the corresponding legal time
limits shall commence accordingly.
XII.- JURISDICTION
Any dispute arising from the interpretation, validity, compliance, or execution of this contract shall be submitted to the Courts and Tribunals of Puerto de la Cruz, unless mandatory regulations provide otherwise.
