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Privacy Policy

I. PRIVACY AND DATA PROTECTION POLICY

Respecting the provisions of current legislation, APARTAMENTOS 
TENEGUIA (hereinafter also website) undertakes to adopt the necessary 
technical and organizational measures, according to the level of security 
appropriate to the risk of the data collected. 

Laws incorporated into this privacy policy 

This privacy policy is adapted to the Spanish and European regulations in 
force regarding the protection of personal data on the internet. 
Specifically, it respects the following laws: 

Regulation (EU) 2016/679 of the European Parliament and of the 
Council of 27 April 2016 on the protection of natural persons with 
regard to the processing of personal data and on the free 
movement of such data (GDPR). 

Organic Law 15/1999, of December 13, 1999, on the Protection of 
Personal Data (LOPD). 

Royal Decree 1720/2007, of December 21, 2007, approving the 
Regulations for the development of Organic Law 15/1999, of 
December 13, 1999, on the Protection of Personal Data (RDLOPD). 

Law 34/2002, of July 11, 2002, on Information Society Services and 
Electronic Commerce (LSSI-CE). 

Identity of the person responsible for the processing of personal data

The person responsible for the processing of personal data collected in 
Apartamentos Teneguía is: CONTANTE VALOR S.A., holder of Tax 
Identification Number: A35016542 and registered in: Commercial 
Registry of Las Palmas de Gran Canaria with the following registry data: 
Folio 76, Volume 18, number 54 of the third section, sheet number 728, 
first inscription whose representative is:

José Manuel Dorta Felipe 
(hereinafter, data controller).
His contact details are as follows: 

Address: AV Melchor Luz, 2 
38400, Puerto de la Cruz - S/C de Tenerife 

Contact telephone number: 922 38 09 00 

Contact email: info@apartamentosteneguia.com 

Personal Data Registry 

The personal data collected by Apartamentos Teneguía, through the 
forms extended on its pages, will be entered into an automated file under 
the responsibility of the data controller, and duly declared and registered 
in the General Register of the Data Protection Agency that can be 
consulted on the website of the Spanish Data Protection Agency 
(http://www.agpd.es), in order to facilitate, expedite and fulfill the 
commitments established between Apartamentos Teneguía and the user 
for the maintenance of the relationship established in the forms filled out 
by the User, or to meet a request or query from the user.

Principles applicable to the processing of personal data

The processing of the user's personal data shall be subject to the 
following principles set forth in Article 5 of the GDPR: 

Categories of personal data 

The categories of data processed by Apartamentos Teneguía are only 
identification data. In no case, special categories of personal data are 
processed within the meaning of article 9 of the GDPR. 

Legal basis for the processing of personal data 

The legal basis for the processing of personal data is consent. 
Apartamentos Teneguía undertakes to obtain the express and verifiable 
consent of the user for the processing of his/her personal data for one 
or more specific purposes. 

The user shall have the right to withdraw consent at any time. It shall be 
as easy to withdraw consent as it is to give it. As a general rule, the 
withdrawal of consent shall not condition the use of the website. 


In the occasions in which the user must or may provide his/her data 
through forms to make inquiries, request information or for reasons 
related to the content of the Website, he/she will be informed in case the 
completion of any of them is mandatory because they are essential for 
the proper development of the operation carried out. 

Purposes of the processing for which the personal data is used 

Personal data are collected and managed by Apartamentos Teneguía in 
order to facilitate, expedite and fulfill the commitments established 
between the website and the user or the maintenance of the relationship 
established in the forms that the latter fills out or to respond to a request 
or inquiry. 

Likewise, the data may be used for commercial purposes of 
personalization, operational and statistical purposes, and activities 
related to the corporate purpose of Apartamentos Teneguía, as well as 
for the extraction, storage of data and marketing studies to adapt the 
content offered to the user, as well as to improve the quality, operation 
and navigation of the website. 

At the time the personal data is obtained, the user will be informed about 
the specific purpose or purposes of the processing for which the personal 
data will be used; that is, the use or uses to which the collected 
information will be put. 

.- Users' data will be collected and used by Apartamentos Teneguía for the 
following purposes:

  1. To allow the necessary insertion and management of establishments 
and/or professional services on the Web Site ( 
www.apartamentosteneguia.com ), including images, videos or 
comments, rates, etc. 

  2. To provide users with information about our facilities. 
  3. To facilitate the publication of reviews and comments on the 
establishments published on the website.
  4. To manage the necessary registration in the website and the 
professional relationship between the user and Apartamentos Teneguía.
  5. To offer new services to the users. 
  6. Receive, process and manage any request, inquiry or complaint from 
the user. 

  7. To subscribe to the commercial communications made by 
Apartamentos Teneguía through electronic means. 

  8. Statistical purposes and web analysis for the necessary improvement 
and updating of the website. 


Users' data will be collected and used by Apartamentos Teneguía for the 
following purposes: 

  1. Enable communication and configure and control the forms of contact. 
  2. To facilitate the publication of reviews and comments about users and 
news published on the Website. 
  3. To manage the registration (not obligatory) in the website and the 
relationship between the user and Apartamentos Teneguía.
  4. To process and respond to any inquiry, request or complaint from the 
user about the website. 

  5. Statistical purposes and analysis of the website to improve the user's 
experience.
  6. To perform user data analysis in order to perform database 
segmentation.

Apartamentos Teneguía will not transfer or otherwise disclose users' 
personal data to third parties for their own commercial, promotional or 
direct marketing use, unless prior express consent is obtained for such 
purpose, in accordance with the regulations.

Who can access your personal data 

In accordance with current legislation, Apartamentos Teneguía may 
provide access to personal data provided by users to third parties with 
whom Apartamentos Teneguía has contracted the provision of services 
when this access is essential for the provision of the service and provided 
that it is done on behalf of Apartamentos Teneguía. 

By clicking "submit/send", users give their express consent to the processing 
of data provided. 

Thus Apartamentos Teneguía is committed to: 

Retention periods of personal data

Personal data will only be retained for the minimum time necessary for 
the purposes of its processing and, in any case, only for the following 
period: legally established, or until the User requests its deletion. 

At the time the personal data is obtained, the user will be informed about 
the period for which the personal data will be kept or, when this is not 
possible, the criteria used to determine this period. 

Personal data of minors

Respecting the provisions of articles 8 of the GDPR and 13 of the 
RDLOPD, only those over 14 years of age may give their consent for the 
processing of their personal data in a lawful manner by Apartamentos 
Teneguía. In the case of a minor under 14 years of age, the consent of 
the parents or guardians will be necessary for the treatment, and this will 
only be considered lawful to the extent that they have authorized it. 

Secrecy and security of personal data 

Apartamentos Teneguía undertakes to adopt the necessary technical and 
organizational measures, according to the level of security appropriate to 
the risk of the data collected, so as to ensure the security of personal 
data and prevent the accidental or unlawful destruction, loss or alteration 
of personal data transmitted, stored or otherwise processed, or 
unauthorized communication or access to such data. 

However, since Apartamentos Teneguía cannot guarantee the 
impregnability of the internet or the total absence of hackers or others 
who fraudulently access personal data, the data controller undertakes to 
notify the User without undue delay when a breach of security of personal 
data occurs that is likely to involve a high risk to the rights and freedoms 
of natural persons. Following the provisions of Article 4 of the GDPR, a 
breach of security of personal data means any breach of security 
resulting in the accidental or unlawful destruction, loss or alteration of 
personal data transmitted, stored or otherwise processed, or the 
unauthorized communication of or access to such data. 

Personal data will be treated as confidential by the data controller, who 
undertakes to inform and ensure by means of a legal or contractual 
obligation that such confidentiality is respected by its employees, 
associates, and any person to whom it makes the information accessible. 

Rights deriving from the processing of personal data 

The user has over Apartamentos Teneguía and may, therefore, exercise 
against the data controller the following rights recognized in the GDPR:

Thus, the user may exercise his rights by means of 
written communication addressed to the data controller with the 
reference "RGPD-www.apartamentosteneguia.com", 
specifying: 

This request and any attachments may be sent to the following 
address and/or e-mail address: 

Mailing address: 
Av. Melchor Luz, 2 
38400, Puerto de la Cruz 
E-mail: info@apartamentosteneguia.com 

Links to third party websites 

The website may include hyperlinks or links that allow access to web 
pages of third parties other than Apartamentos Teneguía, and therefore 
are not operated by Apartamentos Teneguía. The owners of such websites will have their own data protection policies, being themselves, in 
each case, responsible for their own files and their own privacy practices. 

Complaints to the supervisory authority 

In the event that the user considers that there is a problem or 
infringement of the regulations in force in the way in which his/her 
personal data is being processed, he/she shall have the right to effective 
judicial protection and to file a complaint before a supervisory authority, 
in particular, in the State in which he/she has his/her habitual residence, 
place of work or place of the alleged infringement. In the case of Spain, 
the supervisory authority is the Spanish Data Protection Agency 
(http://www.agpd.es). 


II. COOKIE POLICY 

Access to this website may involve the use of cookies. Cookies are 
small amounts of information that are stored in the browser used by each 
user -in the different devices that can be used to navigate- so that the 
server remembers certain information that later and only the server that 
implemented it will read. Cookies make browsing easier, more user-
friendly, and do not damage the browsing device. 

Cookies are automatic procedures for collecting information relating to 
the preferences determined by the user during his/her visit to the website 
in order to recognize him/her as a User, and to personalize his/her 
experience and use of the Website, and may also, for example, help to 
identify and resolve errors. 

The information collected through cookies may include the date and time 
of visits to the website, the pages viewed, the time spent on the website 
and the sites visited just before and just after the same. However, no 
cookie allows this cookie to contact the user's telephone number or any 
other means of personal contact. No cookie can extract information from 
the User's hard drive or steal personal information. The only way for the 
User's private information to be part of the cookie file is for the user to 
personally give that information to the server. 

Cookies that allow a person to be identified are considered personal data. 
Therefore, the Privacy Policy described above shall apply to them. In this 
sense, the use of cookies requires the consent of the user. This consent 
will be communicated, on the basis of a genuine choice, offered by means 
of an affirmative and positive decision, before the initial processing, 
removable and documented. 

Own Cookies 

These are cookies that are sent to the user's computer or device and 
managed exclusively by Apartamentos Teneguía for the better 
functioning of the website. The information collected is used to improve 
the quality of the website and its content and your experience as a User. 
These cookies allow us to recognize the user as a recurrent visitor of the 
website and to adapt the content to offer him/her contents according to 
his/her preferences. 

Third party cookies

These are cookies used and managed by external entities that provide 
Apartamentos Teneguía with services requested by the same in order to 
improve the website and the user's experience when browsing the website.
The main purposes for which third-party cookies are used are to 
obtain access statistics and to analyze browsing information, that is, how 
the user interacts with the website. 

The information obtained refers, for example, to the number of pages 
visited, the language, the place where the IP address from which the user 
accesses, the number of users who access, the frequency and recurrence 
of visits, the time of visit, the browser used, the operator or type of device 
from which the visit is made. This information is used to improve the 
website, and to detect new needs in order to offer the user a content and/or 
service of optimum quality. In any case, the information is collected 
anonymously and website trend reports are prepared without identifying 
individual users. 

You can obtain more information about cookies, privacy information, or 
consult the description of the type of cookies used, their main 
characteristics, expiration period, etc. at the following link(s): 

https://www.google.com/analytics/learn/privacy.html?hl=en

The entity(ies) in charge of providing cookies may transfer this 
information to third parties, if required by law or if a third party processes 
this information for such entities. 

Social media cookies 

Apartamentos Teneguía may incorporate social network plugins, which 
allow access to them from the website. For this reason, social network 
cookies may be stored in the user's browser. The owners of these social 
networks have their own data protection and cookies policies, being 
themselves, in each case, responsible for their own files and their own 
privacy practices. The user must refer to them for information about 
these cookies and, where appropriate, the processing of personal data. 
For information purposes only, the links where you can consult these 
privacy policies and / or cookies are indicated below: 

Facebook: https://www.facebook.com/policies/cookies/

X.com (formerly known as Twitter): https://twitter.com/en/privacy

Instagram: https://help.instagram.com/1896641480634370?ref=ig

YouTube: https://policies.google.com/privacy?hl=en

Google+: https://policies.google.com/technologies/cookies?hl=en

Pinterest: https://policy.pinterest.com/en/privacy-policy

LinkedIn: https://www.linkedin.com/legal/cookie-policy?trk=hp-cookies

Disabling, rejecting and deleting cookies 

The user can disable, reject and delete cookies - in whole or in part - 
installed on their device by configuring their browser (among which are, 
for example, Chrome, Firefox, Safari, Explorer). In this regard, the 
procedures for rejecting and deleting cookies may differ from one 
internet browser to another. Consequently, the user must follow the 
instructions provided by the internet browser that he/she is using. In the 
event that you reject the use of cookies -totally or partially- you may 
continue to use the website, although you may be limited in the use of 
some of its features. 


III. ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY

It is necessary that the user has read and agrees with the conditions on 
the protection of personal data contained in this Privacy and Cookies 
Policy, as well as to accept the processing of their personal data so that 
the data controller can proceed in the manner, during the periods and for 
the purposes indicated. The use of the website will imply the acceptance 
of the Privacy and Cookies Policy of the same. 

Apartamentos Teneguía reserves the right to modify its Privacy and 
Cookies Policy, according to its own criteria, or motivated by a legislative, 
jurisprudential or doctrinal change of the Spanish Data Protection 
Agency. The changes or updates of this Privacy and Cookies Policy will 
be explicitly notified to the user. 

This Privacy and Cookie Policy was updated on May 22, 2018 to adapt to 
Regulation (EU) 2016/679 of the European Parliament and of the Council 
of 27 April 2016 on the protection of natural persons with regard to the 
processing of personal data and on the free movement of such data 
(GDPR). 

Cookie settings

We use cookies to provide you with the best possible experience. They also allow us to analyze user behavior in order to constantly improve the website for you.

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